Privacy Policy

Privacy Policy – MASALIO.IN

Last Updated: [Add Date]

MASALIO.IN (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or purchase Hing and Masala products from us.
By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name

• Phone Number

• Email Address

• Billing & Shipping Address

b) Payment Information

When you make online payments, we collect necessary payment details through our payment partner Razorpay such as:

• Cardholder name

• Masked card number

• UPI or wallet details

• Transaction ID

• Payment status

Note: We do not store or process your full card/UPI information on our servers. All payments are securely processed by Razorpay following RBI-compliant guidelines.

c) Device & Usage Data

To improve user experience, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order updates, invoices, and tracking details

• Provide customer support

• Improve website functionality and user experience

• Detect and prevent fraudulent transactions

• Comply with legal and tax requirements

3. Razorpay Payment Gateway

We use Razorpay as our secure payment partner.
By making a payment on our website, you agree to Razorpay's privacy policy:
https://razorpay.com/privacy/

Razorpay may use your information for:

• Secure transaction processing

• Fraud detection

• Compliance with applicable laws

All sensitive payment information is encrypted and handled by Razorpay using industry-standard security practices.

4. Cookies & Tracking Technologies

We use cookies to:

• Maintain your login session

• Save your cart items

• Improve page load speed

• Analyze website performance

You can disable cookies in your browser, but some features may not work properly.

5. Sharing of Information

We do not sell or rent your personal information.
However, we may share your data with:

• Courier & logistics partners (for delivery)

• Payment gateway partners (Razorpay)

• Service providers (SMS, email, analytics)

• Government authorities if required by law

All partners follow strict confidentiality and data-protection rules.

6. Data Security

We take appropriate security measures to protect your data from:

• Unauthorized access

• Misuse

• Loss

• Modification

Our website uses SSL encryption for safe browsing and secure checkout.

7. Your Rights

You may request the following at any time:

• Access your stored information

• Update or correct your information

• Request deletion of your data (except data required for legal compliance)

To raise a request, contact us using the details below.

8. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18.
If you believe a minor has shared personal data with us, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Revised policies will be posted on this page with an updated date.

10. Contact Information

For privacy-related questions or concerns, reach us at:

Phone: +91 85330 45678
Email: info@masalio.in

Website: www.masalio.in