Returns & Refunds

We aim to provide the best quality Hing and Masala products. Due to the nature of our items (food products), returns are limited to specific conditions.

1. Eligibility for Return / Replacement

A return or replacement is accepted only if:

• You received a damaged product

• You received a wrong item

• The product has quality or packaging issues at the time of delivery

NOTE: Products once opened, used, or tampered with are not eligible for return.

2. Time Window

You must raise a return or replacement request within 48 hours of receiving the order.
Requests after 48 hours will not be accepted.

3. Non-Returnable Items

• Opened food products

• Used or partially consumed items

• Items damaged due to customer error

• Products without original packaging

4. Refund Process

After review and approval:

• Refunds will be processed to your original payment method or via store credit.

• Refund may take 5–7 business days depending on your bank/payment gateway.

5. Replacement Process

If the product is eligible:

• A replacement will be shipped without extra cost.

• If the product is out of stock, a refund will be issued instead.

6. Wrong Address / Failed Delivery

If an order fails due to an incorrect address, unavailable customer, or refusal to accept the parcel:

• No refund will be processed.

• Re-shipping charges may apply.

7. Contact for Refund/Return

Phone +91 8533045678
Email: info@masalio.in